Throughout Viking’s journey of global service, the team has had the privilege of working with clients from a wide variety of cultural backgrounds.
From meticulous Asian partners to process-oriented Europeans, from highly disciplined Japanese companies to fast-paced American corporations—each market offers a unique lesson.
At Viking, developing the ability for effective communication with global partners goes far beyond language. It is the result of understanding, adaptability, and accountability. These qualities have been built through years of Viking’s experience in global customer service, leading to a unique identity rooted in a strong professional service mindset.
Japanese Clients: Precision as a Form of Respect
Among the many global markets Viking has served, Japan stands out for its precision, attention to detail, and high standards of discipline.
To earn the trust of Japanese partners, the Viking team follows one core principle: no detail is too small. A deviation of just a few millimeters on a drawing or a minor error in documentation can impact long-term collaboration.
Effective communication with global partners, especially in Japan, requires:
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Thorough preparation of documents, with accuracy and proper formatting.
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Formal, respectful communication in line with cultural expectations.
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Full transparency and proactive reporting of even the smallest issues.
This working environment has cultivated Viking’s expertise in international communication, setting a gold standard that blends Japanese precision with global flexibility.
American Clients: Speed and Practicality First
In contrast to Japanese thoroughness, American clients are known for their directness, speed, and practical mindset. For them, effectiveness trumps aesthetics, and solutions matter more than excuses.
To align with these values, Viking has developed a sharp, responsive communication style:
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Clear and concise messaging that gets to the point.
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Prioritizing fast responses with practical impact.
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Addressing problems with solutions rather than apologies.
Through these interactions, Viking’s experience in global customer service continues to grow. Every quick decision and agile adjustment enhances the team’s ability in cross-cultural collaboration and builds trust with high-performance markets.
European Clients: Balance Between Process and People